Solar Nails and Spa

“I rarely leave negative reviews for salons because I understand that every nail technician is different, and one disappointing service does not necessarily reflect the entire business. However, after coming here consistently once or twice a month for almost four years, I feel obligated to address an ongoing issue with the checkout experience. Nearly every time I pay, the receptionist immediately asks whether I tipped, how much I tipped, and sometimes appears to judge the amount. On my most recent visit, she repeatedly pressured me about the tip while I was simply trying to organize my change. I eventually had to ask her to calm down and give me a moment. To be clear, I believe in tipping, and the technicians who helped my mother and me were very kind. However, gratuity should reflect the customer’s experience and should never feel demanded—especially when two customers have already spent nearly $200 on services. The repeated pressure to leave a higher tip makes customers feel uncomfortable and raises concerns about how the technicians are being compensated. I hope the owner takes this feedback seriously and asks the receptionist to approach customers differently. A polite reminder or discreet tipping option is understandable, but repeatedly questioning customers about whether and how much they tipped is inappropriate and takes away from the overall experience.”

“Today I went in as a walk-in and I signed in on the sheet AND told the lady at the front desk that I needed a dip mani and a gel pedi and that my daughter needed a polish on nails and toes. The lady at the front desk said it would be a wait, I asked how long, she said 15 minutes and I said no problem. So I ran to UPS and the dollar store with my daughter. I was gone only about 10 minutes and when I came back she was ready for me. Mary did my nails and Tracy did my daughter’s nails and toes. They both did great. When I was finished I said which chair should I go to? Mary acted surprised and said something to the lady at the front desk in their language. To which the lady replied… “We don’t have time for pedi we have appointments.” I said “I wrote it down on the paper and I told you when I got in what I needed.” And she said “I told you only time for one service.” I said “No you did not because if you did I would not have stayed!” She said “Well we don’t have time, we have appointment.” I said “So you’re telling me I have to wait?” She said “No you come back another day.” I said, “Well that is not good customer service and I will not be back here” and she said “That’s okay we busy and we have many customers.” I definitely will not be back there. The nail techs are so nice and most of them do a great job but the lady at the front desk can go pound sand.”

“Couldn’t make it to my regular place but needed to get some length filed off a full set I had. I walked out with brinks on my fingers. She shortened them but didn’t filed underneath to taper the tips like real nails. The women seemed like she was in a huge rush and just wanted to get on to the next person. The gel is so chunky. I don’t know if it’s bad product or poor application but my nails have never felt so bulky. Will not be going back.”

“This is the worst full set I’ve ever gotten. I used to be a regular at this salon, so I returned after some time. The tech did not listen to what was asked for, or possibly did not know how to do it. I came in with an appointment time and was still rushed. The acrylic used was dirty, and clumpy, it is hardened all over my fingers and under my nails. There is paint all over my fingers. The shape is not what was asked for, as well as, the French tip style.”

“The WORST manicure EVER!!! You can see all these pictures that I took after I got the manicure today. I can’t believe I paid for this terrible service. MARY who helped me is so inpatient and rude. The color is not even on my nails. And the edges are terrible. There is a hole on my left thumb. I asked her to fix it for me. She just put a little bit polish on the hole part instead of adding another layer to cover it. She didn’t care if my nails look good or not. She just wanted to speeded up to finish mine so that she could take more customers. I am not a picky person but she did a horrible job on my manicure that’s not acceptable. It doesn’t even worth ONE star review but there’s no other option!!!”