Senses Spa and Salon

“The spa is very nice however not everyone goes for peace quiet relaxation so bring your ear buds in case you need to tune loud nonstop talking people out in the lounge staff and guests.”

“I’ve used this spa multiple times in the past and typically enjoy it, which is why this visit was so disappointing. During my most recent visit, the women’s spa area was uncomfortable due to inappropriate behavior in shared spaces that staff did not address. When I brought it to the attention of the spa attendant, I was told they could not intervene. Later, when concerns were shared with management, there was no acknowledgment or follow-up. This isn’t about anyone’s identity. It’s about behavior and the lack of enforcement of basic spa etiquette in a gender-segregated environment. A spa should feel relaxing and respectful for all guests, and this experience was neither. Given the price and the expectations of a spa environment, clearer policies, better communication, and staff empowerment are needed. I hope this is addressed, as I’ve enjoyed this spa in the past and would like to again.”

“I will start by saying that this was a great spa facility. Very clean and the staff were attentive. However, I booked a massage for my birthday with my mother and cousin (who flew in from out of town). As I was walking into the massage room with my masseuse she asked if I’d had surgery (I have not been asked that through the ENTIRE process of booking a month or so in advance). I told her I had a minor minimally invasive surgery 4-weeks ago and was cleared by my doctor 2-weeks ago during my post-op appointment. I was then told that I could not be serviced due to the casino’s policy of 6 weeks post-surgery services. The manager came and spoke to me after and told me that I needed a doctor's note. I asked her if I could call my doctor to clear things up. She said no and that I wouldn’t be serviced today regardless of whether I called my doctor or not. This was extremely disappointing, untimely, and inconvenient. If this information had been asked/given before I could’ve saved myself money, time, and effort. I feel like this situation could’ve been avoided if the policy had been given before making an appointment. Now I’m left with no massage for my birthday.”

“Great spa! The employees there work hard all day and are kind and attentive. The spa felt clean and welcoming. It was super busy and I still got individualized attention. The amenities were nice as well! I had no idea once you book a service, you can come and go as you please from the spa and use all the amenities. I didn’t catch her name but the young girl with the long blonde hair was the one who gave me a tour and I felt like she was so nice and like she knows the spa very well. I definitely want to come back!”

“I’ve been coming to this spa since I was 18 and it’s just as amazing as I celebrated my 30th birthday! I’ve come twice within the past 2 months. I’ve had Danielle and Mandy for a massage and facial in January and they were wonderful. In February I had Meg and she has magical hands. I’ve never had a bad therapist at this spa. The facilities are always enjoyable and I’m so glad the fruit water is back. The only thing I miss is lunch in the spa and the membership for locals!”