Royal Nails

“I relocated to Bartlett about 3 months ago. I’ve been to Royal Nails three times now for pedicures and fill-ins, and every experience has been consistently great. The atmosphere is clean and relaxing, and their customer service is great! A special shout-out to Tom, who has taken care of me each visit. He is wonderful! He’s patient, detailed, and always makes sure I leave happy with my nails. I’ve had zero complaints, and his work truly speaks for itself (see pics from two of my visits!).”

“I keep trying to make this my go-to nail salon but they miss the mark every time! I may just be too picky expecting to get what I ask for. Today the request was for a gel manicure, just file, square round, more on the round. “ I trim them just a little to make even?” Okay, I say. By time they cut, file, paint and file again (Which I do not understand why you file after the gel has set. ) My nails are a lot shorter than they were. You can also see that these are square, no round to them. You cut the side cuticles so far down (deep) that they look red and irritated. Today was the owner doing the work. Last week it was a pedicure I had done. The young lady spent 3-4 minutes massaging one leg and 30 secs in the other. When I asked to use the grater on my feet, she got irritated. Am I the one paying for the service? Yes! Am I the one that should have a say in what I get and how? Yes! In today’s era, it seems, and not just your salon, the nail technicians want to do it their way, in the least amount of time and be done. The only way it seems to get a decent manicure or pedicure is if you are a regular customer (bi- weekly) and you get fake nails that just need filled or redone. This is my honest opinion. You are in a service field. Provide good service to everyone.”

“This was my first visit, and I had a great experience! I recently moved back to the Memphis/Bartlett area and have tried four other nail salons—none of them have been as clean, gentle, or attentive to detail as this one. The salon has a very calming atmosphere, and I appreciated that I never felt rushed during my appointment. I had three different staff members help with my services, and each of them was friendly, professional, and did a fantastic job. I’m glad I found this place—it’s definitely going to be my go-to salon from now on!”

“I had come here before with previous owners not their new owners about their business. I loved my nails and feet, very good customer service asked if I wanted anything to drink and that was a plus. I will be returning to this location to see Tom he did the dang thing on my feet and nails. Thank you guys for the wonderful experience today.”

“I was so sad to hear the news about the previous owners because they truly were sweet people. But that is NOT to be mistaken!!! Ivy and her crew does an AMAZING job. They are very professional, nice, and do a great job taking their time with your service. I’ve already been back twice since the new ownership and I will continue to go back. Tom did my nails today and he is GREAT!”