Polish Room STL

“Came in from out of town for a conference. Sabrina and Rachel took care of my mom and I for pedicures. I can not emphasize enough that if I lived here I would get pedicures regularly with them. Excellent service, lovely atmosphere, job well done. My mom said it felt like a real treat and she was so pleased with her service.”

“My 2nd time coming here as Polish Room (I'd been here when it was Paint), I had a gel mani that bubbled for whatever reason. The tech was very, very meticulous and detail oriented, so I don't blame her. I just asked if they had a guarantee when I noticed the bubbles (they do), and they got me in the next day for a redo with Azelia. She is AMAZING. I've never seen anyone work that fast while also doing an exceptional, no-shortcuts job. She even caught a crack in my nail and patched it. All in all, the whole salon handled this perfectly. I've tried a LOT of nail salons in STL, and I am so relieved to finally just hand my nails over to Polish Room. No more taking chances on salons that will ruin my nails just to turn over the tables as fast as they can.”

“I’ve been coming here for almost two years and Rachel consistently does a fabulous job. The polish with my Luxe manicure usually lasts almost two weeks before it starts to wear off - and I just get regular polish not gel! Everyone is always very friendly and the space is relaxing. Highly recommend!”

“+ nail art + clean salon and tools + vibe - Scheduling, booking, communication - pedicure price for service - Price (Long review but I want to be specific for feedback) Today was my first time going to Polish Room & I really wanted to love my experience. Azalea did an amazing job on my nails. I got a pedicure that was just okay, I don’t think it was worth the price compared to my nails. The big issue I had was the confusion with booking/timing allotted for services. This is a huge turn off for me, I like to have things in order and clear understanding of services, expectations and intended spend. I initially booked for 7/9 online after speaking with someone on IG via private message. A week later, someone called to move my appointments to a different day since I signed up for their appt waitlist. This was my first time here so the day before my appt, I called to see where to send pictures of the design. There’s no system to share pics when booking or confirming. The person on the phone told me to text the pictures & I was told a price for the design. When I asked a follow up question about how the price was determined (per nail, chrome, gems etc.), no one responded. I’m pretty flexible so I was okay with just figuring out the day on. Today, I get a call right as the salon opens regarding my appointment. The original one wasn’t deleted so it showed me for this week and next. It got resolved over the phone, no problem. 30-40min later as I’m en-route to the salon, I get a text saying I can’t get any design due to time. An option was to re-schedule for the original date if I wanted both services, or just do the mani with design today. At this point, I had already spoken with the salon on 3 different occasions and was very confused as to how booking for gel-X + advanced design didn’t allot for enough time? I said I’d be fine with no design, but I want to keep my mani/pedi as scheduled. Whoever I was texting said they’d take $10 off due to the mishap. Perfect. I get into the salon, everything is cute. I’m offered a drink and am seen almost immediately with apologies for the confusion. My nails were handled with care and I was able to get a good design by Azalea. Unfortunately, there was installation of a sign on the building. Needless to say, it was not relaxing at all. I attached a video of the sound that went on for almost the entirely of my gel-X application. I wish I knew construction was happening because I would have just rescheduled all together when I spoke to the rep this morning. My pedicure was very light, polish was fine but there wasn’t any cuticle work or real treatment of nails beyond filing. No trimmers were used to get any nail edges/corners. I decided I just wanted to go due to the construction so didn’t complain. I don’t like confrontation so figured I’d just pay and go about my day. When checking out, I asked if there was a pamphlet or board with a pricing breakdown and what services included. There isn’t, it’s online. When prompted to tip, it’s split between providers. No intended offense to the rep who did my pedicure, but my nail tech did substantially more work/expertise in the service. And because there wasn’t a pricing sheet, I didn’t know how the total payment was broken down until I got my digital receipt. Maybe have providers cash-apps framed for tips and a board with all the prices transparently displayed? Idk if I’ll return. The vibe wasn’t enough to compensate for the operational challenges. I really like my nails, but when I plan for time to treat myself for once in my schedule, I don’t want to do all the back-and-forth to still be confused.”

“Firstly, the staff at the front desk were very nice and welcoming. More importantly Anna, the technician I saw, not only helped me remove acrylic overlay on my nails (especially when they aren't supposed to remove acrylic and my attempt to do so was a BIG fail!) but my natural nails look so good and the treatments done are vegan and won't damage your nails like the other stuff! This was my first time going to Paint Bar and I am definitely a client for life!”