Herbal Nails & Spa at 91st Ave & Thomas

“I had a great experience at Herbal Nails! I was able to walk-in and get servived right away. Mr. Tony was AMAZING and did a great job with my mani and pedi service. He checked in with me along the way to make sure that I was happy with his work, which I really appreciated I love the way that my nails came out, they're so cute and sparkly ✨️ I also got 'The bomb' pedicure (which I highly recommend. My feet have never felt and looked so good. The hot stone massage at the end was a first for me and I really enjoyed it. I will definitely be returning.”

“I had an unfortunate experience, I had left positive review in the past but my last experience has me weary of wanting to return. I had visited right at open on the weekend, a Saturday to be exact. I pull up before literally on the dot. They had the doors open and staff was coming in and out I was not sure if I could even come in, they let me in, I had let them know I wanted to previous tech I had gotten and they let me know he wouldn’t be in til later. I had a special occasion that afternoon so I did not have time to wait for my preferred nail tech. There was no techs, it looked like the employees were barley starting to come in, they had already been open for about 10ish mins already with barley any employees inside so I’m like I’ll just take anyone I need to just do a dry pedicure and a French tip. They the seat me with somone and I’m not usually the type to speak up but this time I had I felt bad/upset that I kept having to correct him, the application was off on the acrylic, one big toe nail was learning towards the other way they just did not match at all.. it the gets “better” than what it was so I just said ok.. it’s time for the French tips I let him know if he could please do it thin (I did ask nicely for all requests and did let him know preference before hand shape/thickness/design) just he kept getting annoyed because I kept asking him to re-paint the nails because they were not matching. It then gets to the point at the end where he is filing the ends to send me off and I notice he over filed one nail so again, they don’t match, one nail is more square and out and the other one is more narrow. I then point to it and let him know. He then files again but the other side to make it even and it just still looks bad they’re still both completely different shapes. I ask him if he could fix it again and add acrylic since he over filed and now the nails don’t match. Again, I’m very introverted and have the tendency to not speak up but it was just so bad I couldn’t help but say anything. He then does it and it’s time to check out and I want to say I spent like $80 if not more but $80 for sure. For a dry pedicure which all he really did was just cut the nail and cuticle and then the acrylic and line paint. $80? I feel like I spent less time and $ with the previous tech! My nails are now staring to hurt a bit so I look and realize the employee was so annoyed with me corrrecting the errors he did not even file all my nails down so now I have a bit of pressure. I was just disappointed wi th my experience. I normally come around 11ish so there’s more employees or people but that time I went first thing it was just chaotic seemed like not prepared or ready for business, therefore I got someone that maybe just wasn’t ready to do nails and wanting me to rush out. Previous review: “Jason did my nails today and I was thankful for the explanation on his services etc .. very nice worker and friendly receptionist :) thank you””

“UPDATE : I would like to respectfully clarify a few inaccuracies in your response. When I booked the appointment, I was informed that Ana was unavailable at my requested time and was offered either a 5:00 PM appointment that same day or an appointment the following day. At no point during that phone call was I told that I would instead be scheduled with a different technician. If that had been clearly communicated, this confusion could have easily been avoided. When I arrived that morning, the receptionist was not yet at the front desk or inside the building. I was also not the only customer who checked in before the receptionist arrived. Ana was outside, greeted me herself, and began my pedicure. Ana herself would not have known who she was scheduled to see until clients were checked in, so it is unfair to place the responsibility entirely on me for the confusion. What made the experience disappointing was not simply the scheduling mix-up, but how the situation was handled afterward. During the conversation, the receptionist acknowledged that I had not been clearly informed over the phone that I would have a different technician, yet the responsibility continued to be placed on me for “not clarifying.” I was repeatedly interrupted, argued with, and at no point was I genuinely apologized to. Overall, I will not be returning. I understand that mistakes and scheduling mix-ups can happen, especially during busy holidays, but the continued lack of accountability and the attempt to place all responsibility on the customer is what ultimately left the worst impression. FIRST REVIEW : Very disappointing experience. I originally booked with Ana and was never informed that my appointment had been changed to another technician. Even the confirmation text did not mention any change. When I arrived, Ana actually started my pedicure, but then was told to stop and switch to another client who had also been booked with her. This caused unnecessary confusion and felt very unprofessional. Unfortunately, this was not the first time I’ve experienced scheduling issues here involving the same technician. What made the situation worse was how my concerns were handled by the front desk receptionist. I was interrupted multiple times, spoken over, and told the miscommunication was my responsibility, despite never being notified of any changes. The interaction felt dismissive, argumentative, and lacking empathy or professionalism. I came in expecting a relaxing Mother’s Day treat for myself and instead left feeling uncomfortable and unwelcome. I hope management takes these recurring scheduling and customer service issues seriously.”

“The besssst nail salon yet. 🥹 this was my first time everrrr going and when I tell you they are so welcoming, it’s not like any other nail salon. They took care of me and offered us drinks. Hellen listened to everything and nailed this nail to the teaaaa how I showed on pictures is exactly what she delivered! The receptionist Mariah is so sweet she offered drinks and is super attentive! I will definitely be going back !”

“I went into this place with a clean slate cause I was really upset about how another place treated my pedicure and toes. This place turned my world upside down. Helen is amazing! She did my toes so good that I was so happy to feel pretty again! Cause I am going to be having a baby soon, they gave me the top treatment. From toes, to the massage, to the wax, etc. I have never been to a place where something like this exists. Where they care for you, and your appointment is not rushed. You’re not just a number like other places. They actually care. I was in awe. I will definitely be back. As my feet feel great! It’s worth the money here!”